Frequently Asked Questions


How long does it take to receive a response?
During regular Business Hours (11am-11pm) you should receive a response within 20 minutes.
Do you offer refunds?
We have a 72 Hour refund policy.
How often is the Support Team available?
Currently, Our hours are 11am to 11pm EST.
Where can I get support?
We offer Phone, Live Chat, E-Mail, Ticket, TeamSpeak and Discord Support.

Note: Our Support Team does not join TeamSpeaks or Discords that are not officially owned by Emperor Hosting Staff. If you need to talk to a support agent use one of the official links above.
Will your support team help me install content?
Unfortunately our Support Team has a lot of clients to deal with and doesn't have much time to help Install, Edit or Create content. The best thing to do would be to referance the install instructions for that content.

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